Refund Policy
Refund Policy
Last updated: June 2026
At The Thai Hong, customer satisfaction is important to us.
30-Day Return Policy
Customers may request a return and refund within 30 days of receiving their order.
To qualify for a refund:
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The product must be unused.
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The product must be in its original condition.
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The product must be returned in its original packaging.
How To Request A Refund
To request a refund, please contact us by email at:
Include:
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Your order number
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The reason for the refund request
Our team will review your request and provide return instructions if eligible.
Refund Approval
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
We reserve the right to refuse refunds for:
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Products that have been used
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Products that are damaged by the customer
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Products returned after the 30-day return period
Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part.
Contact
For refund requests or questions: